Homepage

CUSTOMER SERVICE AWARDS

Highlighting those businesses that continue to set the bar for fantastic service.

Over 10 Years of Championing Outstanding Customer Service

The Customer Services Awards is a prestigious annual award ceremony which celebrate the best of the best of Chester City Centre.

Voting will open in August 2026 for this years awards.

Champagne bottles and heart-shaped crystal awards lined on a black table with handwritten winner cards, e.g. "Best coffee shop/cafe".

How does it work?

If you have had good service, let us know!

We’re calling on the people of Chester and beyond to vote. Your vote could make all the difference to your favourite businesses.

After public voting, finalist will be mystery shopped. These results will decide a winner.

Crowded indoor event in a vaulted hall with hanging greenery and purple lights, diners seated facing a stage labelled 'GUILD'.
These awards are all about the people who make Chester special
It’s the public who decides, so that’s what makes them so meaningful. Every shortlisted business has earned the trust and appreciation of its customers, something that can’t be faked or fabricated. Reaching our 10th year shows how much the city values brilliant service, and it’s a real testament to the passion of Chester’s business community.
Carl Critchlow, CEO of Chester BID

Filter

PROUD SPONSORS

With thanks to Powells Jewellery for sponsoring the Customer Service Awards once again.

View
Powells Jewellery shopfront with gold lettering, glass display of necklace busts and rings, and a blurred passerby walking past.

Stay Updated

We will keep you updated with our latest news, the newest shops in Chester and any seasonal activities in the City.

Stay Social

Follow us and stay social with the latest content from Chester city centre.

Join us on Instagram