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CUSTOMER SERVICE AWARDS

11 years championing outstanding customer service, the Customer Service Awards highlight those businesses that continue to raise the bar.

Voting Is Now Open!

Chester BID is once again inviting members of the public to vote for the city centre businesses that have delivered outstanding customer service.

If you have received good customer service, place your vote for the chance to win a £100 Chester Gift Card.

Voting closes on 28th August 2026.

Vote Now
Champagne bottles and heart-shaped crystal awards lined on a black table with handwritten winner cards, e.g. "Best coffee shop/cafe".

How does it work?

If you have had good service, let us know!

We’re calling on the people of Chester and beyond to vote. Your vote could make all the difference to your favourite businesses.

After public voting, finalist will be mystery shopped. These results will decide a winner.

Crowded indoor event in a vaulted hall with hanging greenery and purple lights, diners seated facing a stage labelled 'GUILD'.
For more than a decade, the Customer Service Awards have celebrated the exceptional standards our city centre businesses deliver day in, day out.
Whether it’s a memorable dining experience, outstanding retail service or a team member who consistently goes above and beyond, these awards recognise the people and businesses whose dedication helps make Chester one of the UK’s most welcoming cities.
Carl Critchlow, CEO of Chester BID

2025 WINNERS

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PROUD SPONSORS

With thanks to King Kabs for sponsoring the Customer Service Awards 2026.

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Shopfront with black KINGKABS sign and phone number, blurred pedestrians walking past and a white car parked in front.

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